Many people seem to be having problems returning items to JCPenney online. Admittedly, the process is not easy and can be quite confusing. If you want to make sure that your return goes smoothly, here are some tips from experts on how to avoid the common mistakes people make so you can get what you need and move on with your day.
What is JCPenney’s return policy?
JCPenney’s return policy varies depending on whether you are returning an item in-store or by mail.
Store returns:
Returns are accepted at JCPenney’s brick and mortar stores within 60 days of purchase. You can receive your refund in the form of a cash, store credit, or a merchandise exchange if returned with a receipt and all original packaging.
How do I contact JCPenney about my order?
If you don’t want to wait in line, such as during construction, it may help to know how to contact a company like JCPenney. If you put your email address in the box that says, “I have an issue with my order,” you may be contacted by one of their representatives. The best time to call is during normal business hours. You can also send an email to their customer service team, so long as you have the order number and billing zip code. If you don’t know the order number or billing zip code, try signing on to your account on JCPenney.com and selecting “Order Status.” Once you do this, you’ll be able to see all of your past orders along with the shipping date, tracking number and expected delivery date.
Can I return an online order to the store?
You need to ensure that the merchandise you bought online is actually what you wanted. This could make the difference between a store refund and a customer service call. The article looks at how to return an online order, get your money back, and warnings associated with returns.
Over 10% of revenue for internet retailers comes from returned items because shoppers are not sure whether or not they made the right purchase.
Does JCPenney have a time limit on returns?
JCPenney is in the clothing business and offers customers credit towards the purchase of merchandise from JCPenney stores if they return items that were purchased from JCPenney stores. Some JCPenney stores will offer up to a 30 day window for returns, which gives customers an opportunity to make purchases online, try them on at home and then return or exchange them with no regrets.
