how to calculate aht for emails, you need to measure the total time it takes from when a customer sends an email to when the customer receives a response.
This includes the time it takes to read and understand the email, create a response, and send the response to the customer. To calculate AHT, you need to take the total time spent on the emails and divide it by the number of emails.
Q: What is the average handle time for emails?
A: The average handle time for emails can vary depending on the type of email and the industry. Generally, the average handle time for an email is between 1.5 and 3 minutes.
Q: What is a good AHT for emails?
A: A good AHT for emails depends on the type of email and the industry. Generally, a good AHT is between 1.5 and 3 minutes.
Q: How do you calculate AHT for emails?
A: To calculate AHT for emails, you need to measure the total time it takes from when a customer sends an email to when the customer receives a response. This includes the time it takes to read and understand the email, create a response, and send the response to the customer.
To calculate AHT, you need to take the total time spent on the emails and divide it by the number of emails.
Q: Is there a formula for calculating AHT?
A: Yes, there is a formula for calculating AHT. The formula is: AHT = (Total Time spent on Emails / Number of Emails).
Q: What factors influence AHT?
A: Factors that influence AHT include the type of email, the industry, the complexity of the email, and the number of emails. Additionally, the number of customer service representatives and their experience can also affect AHT.
